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QUESTIONS MOST
FREQUENTLY ASKED BY ALGEBRATOR USERS |
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Q. What do I do when I have a tech support question,
and I don't see an answer in the program help files?
A Just click on tech support button (see below)
within your software, and describe the problem in as many details
as possible. We will contact you with the solution quickly
Q. If I order the CD, will I also be able to download
the software ?
A. Yes
Q. What if the download was not successful or if I wasn't
redirected to the download site instantly?
A. Contact us with your order number at this
and we will resolve the issue as soon as possible
Q. Can I download / install the software on more than
a single computer?
A. Yes - up to three PCs, provided that several
people are not using the software at the same time and that none
of the PCs are publicly accessible. Typical 'configurations'
that we have seen are (1) home computer, (2) office computer and
(3) laptop. If you have a specific situation where this is not
going to work for you, let us know and we can work something out.
Q. I got billed twice - what's the deal?
A. You must have pressed the order button twice,
or mistakenly reordered when you just wanted to redownload. Contact
us and we will fix it.
Q. Can the software do word problems?
A. No, there is no software anywhere that can
do that. We are working on it, but it will take a while
...
Q. The answer Algebrator gives me is different from what
I get from my book / teacher / .... How come?
A. There are many different ways to solve a
problem and display the solutions. In most cases it is just a
question of changing some setting (i.e. displaying decimal numbers
instead of fractions). Contact us via tech support button (see
above), and we will help you.
Q. I am still deciding on whether to buy your software
or software from one of your competitors. Convince me that your
software is better.
A. We can talk about virtues of our software
till we are blue in the face, but so will every other competitor.
This is our advice - carefully look at the list of the features
, view as many animated demos as you can
stand, review our history
and if you like what you see, order the software. Remember we
offer an unconditional
money back guarantee, even on downloads. If you are considering
any of the competitors, make sure you carefully review their refund
policy. It tells you how confident they are in the quality of
their product. If you would like a personal comparison of Algebrator
to any other product, let us know.
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